How do I get changes made to my site?
Some packages have a number of hours per month allocated to “content assistance”, which is what we term changing content or structure of a site. Each request is managed separately, and timed as the work is done. The minimum duration is 15 minutes per ...
What if I pick up an error on my site?
Each package has "Emergency Support" which is what we have put in place for errors or problems relating to the site. Errors are treated at priority 1, and can be added by adding a ticket , or emailing firstname.lastname@example.org NOTE: This does not ...
How do I cancel my subscription?
In the highly unlikely event that you want to cancel a subscription, you can: Go to the Subscriptions tab in My Account Click View next to the subscription you wish to cancel Click the Cancel button on the page that opens.
Refunds & Cancellations
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To complete your refund, please reach out to us using this form. Refunds Once your refund request is received , we will send you ...
How do I view or download invoices?
When you place an order with us, an invoice is generated and emailed to you. A copy of it is also stored with your account for easy retrieval at an stage. To view your Orders, simply click on Orders in My Account On the page that opens, you can ...