Can I get my backup files?
Unless utilising the upgraded service to place backups on your own cloud or FTP storage space for an additional R220 per month, the backups are not available.
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How do I get Analytics information included in my report?
Our monthly report includes this information, rolled up to provide a useful monthly overview. In order to provide SEO information in the report, we need to be provided with the list of SEO keywords the site uses. This will be from whomever assists ...
How do I get changes made to my site?
Some packages have a number of hours per month allocated to “content assistance”, which is what we term changing content or structure of a site. Each request is managed separately, and timed as the work is done. The minimum duration is 15 minutes per ...
How does support work and how do I get it?
All support requests need to be logged on our system as follows: Log a ticket on https://support.radiantweb.digital Email support@radiantweb.digital WhatsApp +27824407171 - scan this with WhatsApp Use the “Support” menu item on your website, There is ...
How often are backups taken?
The frequency of backups depends on the package: Core - Monthly Basic, Pro and Biz - Daily We can backup every 12 hours, every 6 hours, or hourly.These options are available at checkout. If you wish to change the frequency of your backup, please ...
What security monitoring is provided?
We do a daily scan on the website, checking the integrity of the site = Database, files, etc. Aside from that we have 3rd party scanning happening at regular intervals: