Does the service use a staging system, testing before deployment?
For the Pro and Biz packages, a staging site is setup (on the
same domain) for testing updates and plugins before deployment to Live
When updates are applied to Live, it is still done in a very
controlled manner, whereby various screen shots are taken and compared
on a before and after basis, and only if the changes are less than 8%
will the changes be applied.
If the system is unable to safely apply an update, we get assistance from the plugin vendor.
What Payment Gateway do you use?
We use PayFast.co.za, who provide a very robust payment gateway with sufficient payment methods. Same gateway as Takealot! Click their logo below to go to their site.
Adding an Admin User for our service
In order for us to fully manage your website, we need an admin user. We do not recommend that you provide us with your login, and highly recommend that you add a user for us as follows: Login to your website with your admin credentials Got to the Add ...
How do I change my billing information?
Our system allows you to change billing information as your needs change. To change your Account Details: (Quick Link) Click My Account under Support on the Top Menu Use the menu select My Account and then Account Details Make any changes you need, ...
Can I get my backup files?
Unless utilising the upgraded service to place backups on your own cloud or FTP storage space for an additional R220 per month, the backups are not available.
Are there any contracts or commitments?
No, there are none in the case of our subscriptions. You do agree to the terms and conditions of the service upon signup, and these guide the agreement between the parties. Users are able to cancel at any time, and the service runs until the ...