Does the service use a staging system, testing before deployment?
For the Pro and Biz packages, a staging site is setup (on the
same domain) for testing updates and plugins before deployment to Live
sites.
When updates are applied to Live, it is still done in a very
controlled manner, whereby various screen shots are taken and compared
on a before and after basis, and only if the changes are less than 8%
will the changes be applied.
If the system is unable to safely apply an update, we get assistance from the plugin vendor.
Related Articles
What Payment Gateway do you use?
We use PayFast.co.za, who provide a very robust payment gateway with sufficient payment methods. Same gateway as Takealot! Click their logo below to go to their site.
IP Addresses that Need to be Whitelisted for our Service
The following IP Addresses need to be Whitelisted on your hosting profile for our service: 35.162.254.253 52.11.12.231 52.11.29.70 52.11.54.161 52.24.142.159 52.25.191.255 52.34.126.117 52.34.254.47 52.35.82.99 52.36.28.80 52.39.177.152 52.41.237.12 ...
Adding an Admin User for our service
In order for us to fully manage your website, we need an admin user. We do not recommend that you provide us with your login, and highly recommend that you add a user for us as follows: Login to your website with your admin credentials Got to the Add ...
How do I change my billing information?
Our system allows you to change billing information as your needs change. To change your Account Details: (Quick Link) Click My Account under Support on the Top Menu Use the menu select My Account and then Account Details Make any changes you need, ...
How does support work and how do I get it?
All support requests need to be logged on our system as follows: Log a ticket on https://support.radiantweb.digital Email support@radiantweb.digital WhatsApp +27824407171 - scan this with WhatsApp Use the “Support” menu item on your website, There is ...