How do I change my billing information?
Can I upgrade, downgrade or change my subscription?
Of course. To Upgrade or Downgrade: go to your subscriptions tab on your Account, Subscriptions select the subscription, click the corresponding View button on the right Click on the Upgrade or Downgrade button Select a new package by clicking Select ...
How do I get SEO and Analytics information?
Our monthly report includes this information, rolled up to provide a useful monthly overview. In order to provide SEO information in the report, we need to be provided with the list of SEO keywords the site uses. This will be from whomever assists ...
How often are backups taken?
The frequency of backups depends on the package: Core - Monthly Basic, Pro and Biz - Daily We can backup every 12 hours, every 6 hours, or hourly.These options are available at checkout. If you wish to change the frequency of your backup, please ...
How do I add my VAT number to the order?
For any VAT registered business, your VAT number can be added to your order to comply with SARS requirements. In order to do so, simply fill in the VAT Number at the bottom of the Billing Details section, before making payment.
How do I know the status of my site?
We provide a monthly report, per site, on all aspects of our service in detail. You know when backups happened, when security checks occurred and their results, updates that have been applied, and a ton of other valuable information. We have a team ...