How do I get changes made to my site?​

How do I get changes made to my site?​

Some packages have a number of hours per month allocated to “content assistance”, which is what we term changing content or structure of a site.

Each request is managed separately, and timed as the work is done.

The minimum duration is 15 minutes per request. Once the number of monthly hours is exhausted, the customer can either top up, or wait for the next month for work to continue.To request changes you can login to the website, and go to your orders in accounts, and raise a support ticket from the specific package you have.

This is the best way to do it as we can then retain a link to your account on this website along with your subscription.

As an alternative, you can email support@radiantweb.co.za with your request.


    • Related Articles

    • What if my site gets hacked?​

      In the highly unlikely event of your site being hacked, we will repair or restore the site at no cost to you. We take our job seriously, and the preventative measures we put in place are solid.  We have strategies in place to minimise the damage that ...
    • What if I pick up an error on my site?​

      Each package has "Emergency Support"  which is what we have put in place for errors or problems relating to the site.  Errors are treated at priority 1, and can be added by adding a ticket , or emailing support@radiantweb.co.za  NOTE: This does not ...
    • How do I get SEO and Analytics information?​

      Our monthly report includes this information, rolled up to provide a useful monthly overview. In order to provide SEO information in the report, we need to be provided with the list of SEO keywords the site uses. This will be from whomever assists ...
    • How do I know the status of my site?​

      We provide a monthly report, per site, on all aspects of our service in detail. You know when backups happened, when security checks occurred and their results, updates that have been applied, and a ton of other valuable information. We have a team ...
    • Does the service use a staging system, testing before deployment?​

      For the Pro and Biz packages, a staging site is setup (on the same domain) for testing updates and plugins before deployment to Live sites. When updates are applied to Live, it is still done in a very controlled manner, whereby various screen shots ...