Some packages have a number of hours per month allocated to “content assistance”, which is what we term changing content or structure of a site.
Each request is managed separately, and timed as the work is done.
The minimum duration is 15 minutes per request. Once the number of monthly hours is exhausted, the customer can either top up, or wait for the next month for work to continue.To request changes you can login to the website, and go to your orders in accounts, and raise a support ticket from the specific package you have.
This is the best way to do it as we can then retain a link to your account on this website along with your subscription.
As an alternative, you can email email@example.com with your request.