How do I get SEO and Analytics information?
Our monthly report includes this information, rolled up to provide a useful monthly overview.
In order to provide SEO information in the report, we need to be provided with the list of SEO keywords the site uses.
This will be from whomever assists with SEO in your
business.Analytics info we get by embedding a code into your site that
collects this data.
Likewise for Google Analytics, we need you to share your website
property with firstname.lastname@example.org. This information will then be
added to your monthly report.
To do this, please follow this guide:
- Go to: https://analytics.google.com/analytics/web/#/ (Login if requested)
- Click the Admin (bottom left)
- Select User Management (more or less middle of the screen)
- Click the big blue + in the top right:
- Select Add Users
- Type email@example.com in the box provided, and leave all tick boxes as they are
- Click Add at the top right
- That's it! Thank you.
How do I change my billing information?
Our system allows you to change billing information as your needs change. To change your Account Details: (Quick Link) Click My Account under Support on the Top Menu Use the menu select My Account and then Account Details Make any changes you need, ...
Can I get my backup files?
Unless utilising the upgraded service to place backups on your own cloud or FTP storage space for an additional R220 per month, the backups are not available.
How do I get changes made to my site?
Some packages have a number of hours per month allocated to “content assistance”, which is what we term changing content or structure of a site. Each request is managed separately, and timed as the work is done. The minimum duration is 15 minutes per ...
How does support work and how do I get it?
There is unlimited support on every package. Support is where something is wrong. Not content, but website functionality. For example if a picture is wrong or there is a spelling mistake, it is not a support issue, but a content issue. But if ...
What if my site gets hacked?
In the highly unlikely event of your site being hacked, we will repair or restore the site at no cost to you. We take our job seriously, and the preventative measures we put in place are solid. We have strategies in place to minimise the damage that ...