How do I know the status of my site?
We provide a monthly report, per site, on all aspects of our service in detail.
You know when backups happened, when security checks occurred and
their results, updates that have been applied, and a ton of other
We have a team of people keeping an eye constantly for any issues on all our sites.
Where major issues occur, a ticket is automatically generated and prioritised to active a support activity.
What if I want to know the status in the middle of the month?
Please feel free to request a current status report from us. Please note this attracts a cost of R180 incl VAT. Weekly reports are available for Enterprise Customers.
What if my site gets hacked?
In the highly unlikely event of your site being hacked, we will repair or restore the site at no cost to you. We take our job seriously, and the preventative measures we put in place are solid. We have strategies in place to minimise the damage that ...
What if I pick up an error on my site?
Each package has "Emergency Support" which is what we have put in place for errors or problems relating to the site. Errors are treated at priority 1, and can be added by adding a ticket , or emailing email@example.com NOTE: This does not ...
How do I get changes made to my site?
Some packages have a number of hours per month allocated to “content assistance”, which is what we term changing content or structure of a site. Each request is managed separately, and timed as the work is done. The minimum duration is 15 minutes per ...
What happens once I subscribe?
Once you subscribe, we will contact you in order to acquire administrative credentials, as well as cPanel and/or FTP and MySQL credentials. Once we have these, we will report back to you within 48 hours with the following: Status of the site, and a ...