How does support work and how do I get it?

All support requests need to be logged on our system as follows:

There is support on every package. Support is where something is wrong.
Not in the content, but in the website functionality.

SUPPORT: If users cannot check out, or there is an error on a page, that is a support issue. More detail here.

NOT SUPPORT: If a picture is wrong or there is a spelling mistake, it is not a support issue, but a content issue. More detail here.

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How does support work and how do I get it?​