How does support work and how do I get it?
There is unlimited support on every package. Support is where something is wrong. Not content, but website functionality.
For example if a picture is wrong or there is a spelling mistake, it is not a support issue, but a content issue.
But if users cannot checkout, or there is an error on a page, that is a support issue.
All support requests need to be logged on our system as follows:
How do I get changes made to my site?
Some packages have a number of hours per month allocated to “content assistance”, which is what we term changing content or structure of a site. Each request is managed separately, and timed as the work is done. The minimum duration is 15 minutes per ...
How do I get SEO and Analytics information?
Our monthly report includes this information, rolled up to provide a useful monthly overview. In order to provide SEO information in the report, we need to be provided with the list of SEO keywords the site uses. This will be from whomever assists ...
How does the security audit work?
On a regular basis as defined by the product you select, our system probes the site for file changes, malware, and any other potential compromise using Securi. Additionally, we always install security plugins that provide additional protection by ...
Can I get my backup files?
Unless utilising the upgraded service to place backups on your own cloud or FTP storage space for an additional R220 per month, the backups are not available.
What happens once I subscribe?
Once you subscribe, we will contact you in order to acquire administrative credentials, as well as cPanel and/or FTP and MySQL credentials. Once we have these, we will report back to you within 48 hours with the following: Status of the site, and a ...