How does support work and how do I get it?​

How does support work and how do I get it?​

All support requests need to be logged on our system as follows:

All of these are integrated into our service management mechanisms.

There is support on every package.  Support is where something is wrong. 
Not in the content, but in the website functionality. 
SUPPORT:             If users cannot check out, or there is an error on a page, that is a support issue. More detail here.
NOT SUPPORT:    If a picture is wrong or there is a spelling mistake, it is not a support issue, but a content issue.  More detail here.



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