How does the security audit work?
On a regular basis as defined by the product you select, our system
probes the site for file changes, malware, and any other potential
compromise using Securi.
Additionally, we always install security plugins that provide
additional protection by setting up a tight .htaccess file and software
firewalls.
In general, this combination has protected our client sites from over 1 million attacks collectively over the past 2 years.
As yet, we have not had a single compromised managed site.
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How does support work and how do I get it?
There is unlimited support on every package. Support is where something is wrong. Not content, but website functionality. For example if a picture is wrong or there is a spelling mistake, it is not a support issue, but a content issue. But if ...
How do I get changes made to my site?
Some packages have a number of hours per month allocated to “content assistance”, which is what we term changing content or structure of a site. Each request is managed separately, and timed as the work is done. The minimum duration is 15 minutes per ...
How do I know the status of my site?
We provide a monthly report, per site, on all aspects of our service in detail. You know when backups happened, when security checks occurred and their results, updates that have been applied, and a ton of other valuable information. We have a team ...
How are vulnerabilities identified and fixed?
Installed WordPress Core, Plugins, Themes are checked against the database at https://wpvulndb.com/ If our system detects a vulnerable plugin, a priority 1 ticket is generated for immediate action. Generally it requires an update to be applied from ...
Refunds & Cancellations
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To complete your refund, please reach out to us using this form. Refunds Once your refund request is received , we will send you ...