How does the security audit work?
On a regular basis as defined by the product you select, our system
probes the site for file changes, malware, and any other potential
compromise using Securi.
Additionally, we always install security plugins that provide
additional protection by setting up a tight .htaccess file and software
firewalls.
In general, this combination has protected our client sites from over 1 million attacks collectively over the past 2 years.
As yet, we have not had a single compromised managed site.
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How does support work and how do I get it?
All support requests need to be logged on our system as follows: Log a ticket on https://support.radiantweb.digital Chat on our Website: https://radiantweb.digital Email support@radiantweb.digital WhatsApp +27824407171 - scan this with WhatsApp Use ...
How does weekend and after-hours support work
Weekend and after-hours support is offered to clients on our Managed services and there is an additional charge added to the monthly fee for weekend and after-hours support. This needs to be organised with our sales team to ensure the site is covered ...
What security monitoring is provided?
We do a daily scan on the website, checking the integrity of the site = Database, files, etc. Aside from that we have 3rd party scanning happening at regular intervals:
How do I get changes made to my site?
Some packages have a number of hours per month allocated to “content assistance”, which is what we term changing content or structure of a site. Each request is managed separately, and timed as the work is done. The minimum duration is 15 minutes per ...
What is classified as support?
Support for a website is a key part of our service delivery. We offer support on our Managed services which covers the website and its plugins. For example, an ecommerce store gets ecommerce support. For a website being looked after under our managed ...