What if I want to know the status in the middle of the month?​

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• How do I know the status of my site?​

  We provide a monthly report, per site, on all aspects of our service in detail. You know when backups happened, when security checks occurred and their results, updates that have been applied, and a ton of other valuable information. We have a team ...

• What if I want to add options at a later stage?​

  As our service is evolving, we are offering additional options to further improve the effectiveness of your website. Sometimes customers want to add a feature or additional function to their package. There are 2 ways to do this: If you do not mind ...

• Can I get my backup files?​

  Unless utilising the upgraded service to place backups on your own cloud or FTP storage space for an additional R220 per month, the backups are not available.

• Refunds & Cancellations​

  Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To complete your refund, please reach out to us using this form. Refunds Once your refund request is received , we will send you ...

• Where are backups stored?​

  Currently, all backups are stored in AWS Cloud Servers in the USA. If a customer requires a local backup, to FTP or alternative cloud service (DropBox, Drive, etc.), this can be arranged for an additional R220 per month.