What security monitoring is provided?
We do a daily scan on the website, checking the integrity of the site = Database, files, etc.
Aside from that we have 3rd party scanning happening at regular intervals:
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How does the security audit work?
On a regular basis as defined by the product you select, our system probes the site for file changes, malware, and any other potential compromise using Securi. Additionally, we always install security plugins that provide additional protection by ...
How do I get Analytics information included in my report?
Our monthly report includes this information, rolled up to provide a useful monthly overview. In order to provide SEO information in the report, we need to be provided with the list of SEO keywords the site uses. This will be from whomever assists ...
What if I pick up an error on my site?
Each package has "Emergency Support" which is what we have put in place for errors or problems relating to the site. Errors are treated at priority 1, and can be added by adding a ticket , or emailing support@radiantweb.co.za NOTE: This does not ...
Giving radiantWEB access to your Google Analytics
For Google Analytics, we need you to share your website property with radiantweb.co.za@gmail.com. To do this, please follow this guide: Go to: https://analytics.google.com/analytics/web/#/ (Login if requested) Click the Admin (bottom left) Select ...
What does support not cover?
While we really try to offer great support, it is important for us to have some ground rules, or boundaries, in terms of service delivery. As such, we have categorised things a bit. What is not covered by our support is End-user support. For ...