Backups
Are there any contracts or commitments?
No, there are none in the case of our subscriptions. You do agree to the terms and conditions of the service upon signup, and these guide the agreement between the parties. Users are able to cancel at any time, and the service runs until the ...
What if I want to add options at a later stage?
As our service is evolving, we are offering additional options to further improve the effectiveness of your website. Sometimes customers want to add a feature or additional function to their package. There are 2 ways to do this: If you do not mind ...
How often are backups taken?
The frequency of backups depends on the package: Core - Monthly Basic, Pro and Biz - Daily We can backup every 12 hours, every 6 hours, or hourly.These options are available at checkout. If you wish to change the frequency of your backup, please ...
Where are backups stored?
Currently, all backups are stored in AWS Cloud Servers in the USA. If a customer requires a local backup, to FTP or alternative cloud service (DropBox, Drive, etc.), this can be arranged for an additional R220 per month.
Can I get my backup files?
Unless utilising the upgraded service to place backups on your own cloud or FTP storage space for an additional R220 per month, the backups are not available.
What if my site gets hacked?
In the highly unlikely event of your site being hacked, we will repair or restore the site at no cost to you. We take our job seriously, and the preventative measures we put in place are solid. We have strategies in place to minimise the damage that ...