Subscription & Account
What happens once I subscribe?
Once you subscribe, we will contact you in order to acquire administrative credentials, as well as cPanel and/or FTP and MySQL credentials. Once we have these, we will report back to you within 48 hours with the following: Status of the site, and a ...
What are my payment options?
We accept all Credit Cards, Debit Cards, EFT and Instant EFT.
How do I add my VAT number to the order?
For any VAT registered business, your VAT number can be added to your order to comply with SARS requirements. In order to do so, simply fill in the VAT Number at the bottom of the Billing Details section, before making payment.
What happens if my payment doesn’t go through?
Subscriber Out of Funds PayFast will try a number of times to reprocess a payment where the buyer does not have funds on their credit card. On failure, the buyer will be notified, allowing some time for the problem to be resolved. On a complete ...
Can I upgrade, downgrade or change my subscription?
Of course. To Upgrade or Downgrade: go to your subscriptions tab on your Account, Subscriptions select the subscription, click the corresponding View button on the right Click on the Upgrade or Downgrade button Select a new package by clicking Select ...
How is my subscription charged?
When you make the payment on PayFast, the transaction is processed immediately against the payment method you provide. The bank will show the following reference on your payment: PAYFAST*Elastic TechnolCape Town WCZA The radiantWEB service is a ...
What Payment Gateway do you use?
We use PayFast.co.za, who provide a very robust payment gateway with sufficient payment methods. Same gateway as Takealot! Click their logo below to go to their site.
How do I change my billing information?
Our system allows you to change billing information as your needs change. To change your Account Details: (Quick Link) Click My Account under Support on the Top Menu Use the menu select My Account and then Account Details Make any changes you need, ...
How do I view or download invoices?
When you place an order with us, an invoice is generated and emailed to you. A copy of it is also stored with your account for easy retrieval at an stage. To view your Orders, simply click on Orders in My Account On the page that opens, you can ...
Refunds & Cancellations
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To complete your refund, please reach out to us using this form. Refunds Once your refund request is received , we will send you ...
How do I cancel my subscription?
In the highly unlikely event that you want to cancel a subscription, you can: Go to the Subscriptions tab in My Account Click View next to the subscription you wish to cancel Click the Cancel button on the page that opens.