How often are backups taken?
The frequency of backups depends on the package:
- Core - Monthly
- Basic, Pro and Biz - Daily
We can backup every 12 hours, every 6 hours, or hourly.These options are available at checkout.
If you wish to change the frequency of your backup, please Contact Us
Where are backups stored?
Currently, all backups are stored in AWS Cloud Servers in the USA. If a customer requires a local backup, to FTP or alternative cloud service (DropBox, Drive, etc.), this can be arranged for an additional R220 per month.
Can I get my backup files?
Unless utilising the upgraded service to place backups on your own cloud or FTP storage space for an additional R220 per month, the backups are not available.
Refunds & Cancellations
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To complete your refund, please reach out to us using this form. Refunds Once your refund request is received , we will send you ...
Does the service use a staging system, testing before deployment?
For the Pro and Biz packages, a staging site is setup (on the same domain) for testing updates and plugins before deployment to Live sites. When updates are applied to Live, it is still done in a very controlled manner, whereby various screen shots ...
How do I know the status of my site?
We provide a monthly report, per site, on all aspects of our service in detail. You know when backups happened, when security checks occurred and their results, updates that have been applied, and a ton of other valuable information. We have a team ...