Where are backups stored?​

• Related Articles

• How often are backups taken?​

  The frequency of backups depends on the package: Core - Monthly Basic, Pro and Biz - Daily We can backup every 12 hours, every 6 hours, or hourly.These options are available at checkout. If you wish to change the frequency of your backup, please ...

• Can I get my backup files?​

  Unless utilising the upgraded service to place backups on your own cloud or FTP storage space for an additional R220 per month, the backups are not available.

• How do I view or download invoices?​

  When you place an order with us, an invoice is generated and emailed to you. A copy of it is also stored with your account for easy retrieval at an stage. To view your Orders, simply click on Orders in My Account On the page that opens, you can ...

• How do I know the status of my site?​

  We provide a monthly report, per site, on all aspects of our service in detail. You know when backups happened, when security checks occurred and their results, updates that have been applied, and a ton of other valuable information. We have a team ...

• Refunds & Cancellations​

  Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To complete your refund, please reach out to us using this form. Refunds Once your refund request is received , we will send you ...